Knowledge Base » [627951] Can I provide my Mac guests with the VoIP option?
Operating System:
Mac OS X v10.6 (Snow Leopard)
Product or Service: GatherPlace, TutorPlace
Client Software: Java
User Type: Guest
Product or Service: GatherPlace, TutorPlace
Client Software: Java
User Type: Guest
This is a known incompatibility with the later Mac operating systems, 64-bit web browsers and VoIP audio but there are two work arounds.
If the guest is using a Mac with OS 10.6 or greater and the meeting is only configured to use VoIP, they can either configure the Mac to load the 32-bit version of Java or download the free guest version of the GatherPlace software and join the meeting using the software instead of their web browser.
- To configure the Mac to use the 32-bit Java plug-in please see this article.
- The free guest version of the GatherPlace software can be downloaded here: http://www.gatherplace.com/client/
The meeting can also be configured to allow the guests to dial into the audio portion using a telephone to give the Mac guests another method to hear the audio.
Please see this article to configure the meeting to use the GatherPlace teleconferencing option in a meeting.