Knowledge Base » [872555] Why are some options not available when I click on the name of a guest?

When a host clicks a guest name in their Participant List, he/she should have 7 options available to them. However, certain conditions can affect the availability of these options. Please consult the table below for information on how to restore disabled options.

Guest Option	Possible Cause(s)	Corrective Action(s)
Allow to Speak	The guest has not clicked the Add Voice button on the Voice Options dialog. Meeting is not configured to use Voice Services. Guest does not meet the Advanced Features requirements.	Have the guest click the 'Voice Options' button, then select the audio devices from the drop-down menus and click the Add Voice button. See this article for details. Edit the meeting details to use one of the Voice Teleconferencing Options. See this article for details on configuring meetings. See the Advanced Features requirements below for solutions.
Open Mic	The guest has not clicked the Add Voice button on the Voice Options dialog. Meeting is not configured to use Voice Services. Guest does not meet the Advanced Features requirements.	Have the guest click the 'Voice Options' button, then select the audio devices from the drop-down menus and click the Add Voice button. See this article for details. Edit the meeting details to use one of the Voice Teleconferencing Options. See this article for details on configuring meetings. See the Advanced Features requirements below for solutions.
Grant Control	The host is not presenting (Guest cannot control a screen/computer they can't see). The guest already has remote control. Guest does not meet the Advanced Features requirements.	The host should click the Start Presenting Now button or un-pause the presentation and try the option again. Have the guest attempt to move the mouse, etc. to make sure they are in control. Also try Revoking Control from the guest and then give them control again. See the Advanced Features requirements below for solutions.
Make Presenter	The guest is already the Presenter. Guest does not meet the Advanced Features requirements.	Try selecting Stop Presenting if the option is available for the guest and then select Make Presenter again for the guest. See the Advanced Features requirements below for solutions.
Start Remote Support	The host is already providing remote support to the guest. Guest does not meet the Advanced Features requirements.	Click the View Presentation button on GP4 to re-open the viewer window on the host side to see the guest's screen. See the Advanced Features requirements below for solutions.
Disconnect	Should always be available for every guest in the meeting.	Contact GatherPlace support to report the issue.
Grant Moderator Rights	The guest already has moderator rights. Guest does not meet the Advanced Features requirements.	No action required. See the Advanced Features requirements below for solutions.

The following causes and corrective actions apply to many of the guest issues.

Possible Cause(s)	Corrective Action(s)
The guest has an older version of Java installed (version 1.3 or greater is required).	Install the latest version of Java on the guest computer. It is available for free from our website here.
The guest did not accept/allow/trust the applet security warning when they joined the meeting.	Have the guest leave the meeting, re-join and select allow/trust on the dialog when prompted.
Java is not installed or enabled on the guest's computer.	Have the guest download Java from our website at: http://www.gatherplace.com/java OR Have the guest enable Java in their browser. See this article for details.
The guest is running an unsupported operating system or web browser.	Have the guest join the meeting from a computer that meets the minimum system requirements. The system requirements can be found here.
The Guest joined using the SureView option (or they clicked the Having Trouble link to join the meeting).	Have the guest leave the meeting and re-join using Java OR have the guest download the free Guest version of the GP4 software here and join the meeting using GP4.