Knowledge Base » [487173] Why is my account email incorrect after resetting my password?

If you request a new password and receive an email response that says your account email is incorrect or that the specified account does not exist, then there is no GatherPlace account for the email address you specified on the new password request page.

Typically users have multiple personal email accounts as well as one or more work email addresses so if you received the 'email is incorrect' response when requesting a new password, try one of your other email addresses from the new password request page.

If you have tried all of your email addresses without success, or don't have access to the email account that your account is linked to, contact GatherPlace support for help resolving the issue.


Example email response when using an email address that does not have a GatherPlace account associated with it:

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Dear User,

You requested a password reset for your GatherPlace account, however your account email is incorrect.

The specified account does not exist: samdrucker@example.com
Please contact us if you received this message in error.

Sincerely,
The GatherPlace Team