Knowledge Base » [354886] The Host a Meeting button is gone on my GP4. How do I get it back?

Operating System: Windows 7, Windows XP, Windows 2000, Windows Vista
Product or Service: StudyPlace, GatherPlace, TutorPlace
Client Software: GP4
User Type: Host, Administrator, Teacher
The most common reason for the disappearance of the Host a Meeting button is that your account could not be validated upon the start up of the program due to the lack of a network connection. Below are a couple of quick fixes to correct the problem.

Non-Validated GP4 Interface (no Host a Meeting button).
Validated GP4 Interface with 'Host a Meeting' button.


Method One
  1. Select Validate Account from the Tools menu on GP4.

    validate-account-selected.png



  2. If you get the Your login information was validated dialog, your GP4 interface will change to the validated state and the Host a Meeting button will return.

    login-info-was-validated.png



  3. If you get the Invalid username or password dialog, continue to Method Two below.

    invalid-username.png




Method Two
  1. Select Preferences from the Tools menu in GP4 to open the Preferences dialog.

    tools-menu-preferences-selected.png


  2. Click the Account Setup tab on the Preferences dialog.

    account-setup-circled-top-.png



  3. Enter the email address used for the GatherPlace account in the Username field and your GatherPlace password in the Password field.

    account-setup-user-password-circled.png



  4. Click the Validate Account button on the Preferences dialog.

    account-setup-validate-circled-top.png



  5. You should see the Your login information was validated dialog as shown below.

    login-info-was-validated.png



  6. If you recieve the Invalid username or password dialog, re-check your email and password and try again.
    If you still have problems, see this article on how to re-set your password: [kb=182093]KB 182093[/url]
Keywords
Button, Missing, Gone, Disappeared, Host

See Also